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BWR Service Request
ICT Service & Support
ICT Field Services & Support
Retail POS Setup & Services
Networking Hardware & Cabling
Advanced Parts Replacement 24/7
24/7 Service Support Desk and Monitoring
SD WAN Case Study
SD WAN Installation Services
Procurement
Enterprise Hardware
Networking Hardware
Commercial Displays
Global Logistics
Mobilization
ICT Deployment
ICT Relocations and Transitions
ICT Defit and Signage Removal
Contact
Contact Us
BWR Service Request
Optus SIM Card Cutover Checklist
Optus SIM Card Cutover Checklist
SSD 0404 555 225 or
[email protected]
Optus 2026 Sim Card Rollout Checklist
Site Location Suburb
Technician Name
Donesafe Sign In
Complete
Take Photo of the SIM Card to Capture the SIM Number
Choose File
Next Actions at front of house, IN ORDER
Go to Front of Store with ladder and dismount the gateway by pressing the button on the base and turn gateway counter-clockwise.
Remove back cover and disconnect the ethernet cable on the right side (furthest from SIM cards) and check that gateway LED indicator is off. If it's not off, plug right side ethernet cable back in. Then unplug the left ethernet cable, and check that gateway LED indicator is off.
Insert New SIM Card into the empty slot, and eject the Optus Sim Card. Leave SIM card in the ejected position, do not need to completely remove it.
Reinsert Ethernet cable. Check that gateway is getting power.
Remount gateway and update us what the LED indicator is showing.
Next actions at back of house, IN ORDER
Go to comms cabinet in Back Of House (BOH) and find the POE injector, usually installed behind the secondary router.
trace power cable from POE Injector to power socket. Tag power plug with Zip Tie Label (where staff can see tag) and take photo.
Confirm New SIM is now active with Tech Support.
Example PoE Tag
Tagged POE Injector
Choose File
Once network confirmed with Tech Support
Remove Patch Cable from fixed network/NBN connection on Primary MX, port 1
Confirm with Support new SIM is now providing network
Get store staff to:
Test Jarvis, MY HUB and Pronto (make sure staff can log into)
On BOH computer, open a new browser window. Go to www.speedtest.net and run a test
Take photo of speed test results (Ensure photo only contains results). Text to BWR 0404 555 225
Take photo of speed test results from BOH Computer (Ensure photo contains results and time and date)
Choose File
Next Actions, IN ORDER
Once all tested on NON-Optus SIM reconnect Primary Mx Port 1
Confirm with Support Primary Network is working
Go back to gateway and disconnect the correct ethernet cable to power it off.
Insert the Optus Sim back in.
Ensure both SIMs are inserted, reinsert Ethernet cable, check that gateway is getting power.
Remount gateway and update us what the LED indicator is showing.
Confirm with store staff all systems and functions are working as expected.
Check the comms rack fans are operating or noisy or faulty and report this to BWR.
Yes Working
Not Working
Working but Fan is Noisy
Take photos of the comms rack(s), Full view with doors open.
Choose File
Additional Fault description
Take photos of outside facade/entrance and then a photo from standing at the door of the inside of the store.
Choose File
En-Route
Onsite
Offsite
Job Status
- Select -
Completed
Incomplete
Additional Notes
Submit Form
