ICT Field Support Feet on the ground across Australia, New Zealand and APAC. L1–L3 field service engineers, dispatched and tracked through our 24/7 service desk. Vetted, insured, compliance-ready before they arrive. See our field services Engineers on site, wherever the site is. Data Centre Support Remote hands and rack-level support, around the clock. Break-fix, hot-swaps, installs and decommissions across Sydney, Melbourne, Brisbane, Perth and Adelaide. 15-minute P1 first response. Data centre support Hardware fails. The response is what matters. Support for Global TPM Partners Your contract. Our engineers. One standard. BWR delivers field execution and L3 remote support in AU, NZ and APAC for the world's largest third-party maintenance providers — white-labelled, SLA-bound, invisible to your customer. Partner with us The local execution arm for global maintenance providers. Advance Parts Replacement Stock held locally. Dispatched on the call. We warehouse your spares across five states and ship them to arrive with the assigned engineer — so the job completes on the first attendance, not the second. How APR works The part and the engineer, on the same trip.
24/7 – 365 ICT Field Services & Support

24/7 365 APAC ICT Field Services

We offer on-the-ground support Australia-wide and globally, with over 1000+ global resources – all backed up by superior phone support from experienced professionals.

24/7 ICT Support

24/7 Service Support Desk

Our true 24/7 + 365 Support Service Desk (SSD) provides support, monitoring, and coordination for rapid response solutions delivered by industry experienced desk agents.

Networking, Cabling, Hardware & Services

Cabling, Electrical Hardware Procurement

Comprehensive network hardware and cabling services for phone and data. We excel in handling major roll-outs, fiber optic connections, and network upgrades.

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Advanced Parts Logistics

BWR maintains 24/7 secured warehouses nationwide, with same-day and time-critical delivery through DHL, TNT, TOLL, Startrack and Cope — so the right part is on site before downtime takes hold.

The best solution – supplied, delivered, and installed.

We make sure all your hardware and equipment is ordered, available and is from high quality vendors, at the right price.

  • Networking Hardware
  • Enterprise Hardware
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Global logistics, secure storage,
deployment & relocation

Secure Storage & Warehousing

24/7 Logistics, Secure Storage & Warehousing

  • Global Warehouse and Logistics Services
  • BWR utilise DHL, TNT, TOLL, Startrack and Cope for rapid and cost effective transport worldwide
  • Live tracking and logistics coordination supported by experienced field resources for installation
  • 24/7 delivery and secure storage facilities
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Specialists in ICT relocations and deployment

  • Experienced teams nationally and globally
  • Packing and transporting equipment to full set up at the new location
  • We strive to minimise disruptions to your employees and business operations
  • Temporary, secure storage solutions for your equipment during the transition period
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BWR: Rapid Response ICT Services

24/7 Rapid response ICT services    |    1300 330 764    |    +61 2 8090 4590

BWR: Rapid Response ICT Services

24/7 Rapid Response
ICT services

1300 330 764
+61 280904590