Third Party Maintenance (TPM)
TPM & FIELD SERVICES
Field support, smart hands and advance parts logistics for the world’s largest TPM providers and data centre MSPs, delivered across Australia and APAC with the client relationship kept firmly yours.
The largest TPM providers in the world own the client relationship, the contract and the standard of service, and they partner with trusted local teams for the physical execution. Across Australia and APAC, BWR is the partner they pick.
We work with the largest TPM providers globally, delivering field support, smart hands and advance parts logistics throughout Australia and APAC, under your brand or quietly in the background, so your clients see your service and your standard. You stay the trusted name. We make sure the work behind it is faultless.
Built for providers who outsource field execution
Data Centre Managed Service Providers
Organisations who provide data centre managed services to their own clients, and outsource field support and parts logistics to BWR.
TPM Providers
Third party maintenance providers, including some of the largest TPM providers globally, who outsource field support and advance parts logistics to BWR while retaining the client relationship.
What we deliver
Field Support and Parts Logistics
Boots on the ground and the right parts in transit, delivered to your service levels under your brand.
Smart Hands and Remote Hands
Racking, cabling, swaps, reboots and diagnostics on demand, executed to your runbook on any covered site.
Post Warranty and End of Service Support
Keep ageing kit in service safely and affordably, well past the point the OEM walks away.
Multivendor Hardware Maintenance
One team across servers, storage and network hardware from every major OEM, so coverage is never fragmented.
Advance Parts Replacement
24/7 warehousing, transit lounges and stocked parts so replacements arrive before downtime sets in.
Time and Materials Field Services
Flexible engineering on a T&M basis for project work, rollouts and ad hoc jobs, with no padded retainers.
Why Choose BWR
- Established in 2008, with a track record delivering ICT support and projects to SME, corporate, retail and government clients.
- White label by default. Your clients experience your brand and your service standard, not ours.
- Trusted by some of the largest TPM providers in the world to deliver field support and advance parts logistics across the APAC region.
- Broad coverage across Australia and APAC from a single coordinated team, which removes the cost of holding field staff in every region.
- Service levels backed by reporting, so the standard you promise your clients is the standard we deliver and evidence.
- Lower total cost than carrying OEM contracts or in house field teams across every location.
- One relationship for support, smart hands, parts and T&M project work, instead of a different supplier for each.
About BWR
Established in 2008, BWR delivers ICT field support, services and projects to enterprise and global clients across the corporate, retail, data centre and government sectors. Our core services are a 24/7 Service Support Desk providing L1 to L3 support on a corporate grade ITSM platform with calls answered in seconds, 24/7 Field Support Services with rapid response engineers across Australia, New Zealand and APAC, Advance Parts Replacement backed by secure 24/7 warehousing and transit lounges, and 24/7 logistics with live tracking, so every part and engineer is visible from dispatch to delivery. This is supported by hardware procurement, network infrastructure, and cabling and electrical services.
We take the time to understand how your business runs and deal directly with your people, so the solutions we deliver fit your operations rather than a template. Your success is our priority, and we aim to be your trusted partner in ICT support and services.
Trusted by clients including
Government: NSW Electoral Offices, Commonwealth Parliamentary Offices, Australian Federal Police, Civil Aviation Safety Australia and other NSW government agencies.
Retail and enterprise: Optus and Telstra retail stores nationwide, Vodafone stores, shopping centres across the country, Caltex, Seven Eleven, Grill’d, QANTAS (ASIC approved), Virgin Australia, Sydney Airport, TOLL Logistics and RAAF.
Data centre and technology: Park Place Technologies, HCL Technologies, Pointsoft, QuickFuel and Servicedek (Hays Recruitment).
Speak with the Experts
Scale your field coverage throughout Australia and APAC without scaling your overhead. The world’s largest TPM providers already trust BWR with their field execution. Keep your clients, your brand and your margins, and hand the physical work to a partner who treats your service level as their own.
Frequently asked questions
What is third party maintenance?
Third party maintenance, or TPM, is hardware support and maintenance delivered by a provider other than the original manufacturer. It typically covers multiple vendors under one agreement and often extends the working life of kit past its OEM support window.
Will my clients know they are dealing with BWR?
Only if you want them to. Our field services are white label by default, so your clients experience your brand and your service standard.
Does BWR work with global TPM providers?
Yes. BWR is the field execution partner for some of the largest TPM providers in the world, delivering field support, smart hands and advance parts logistics across Australia, New Zealand and the wider APAC region.
What does Time and Materials cover?
T&M field services give you flexible engineering for project work, rollouts and one off jobs, billed on the work actually done rather than a fixed retainer.
Can BWR support hardware after the OEM warranty ends?
Yes. Post warranty and end of service support is a core part of what we do, keeping ageing hardware in service safely and at a fraction of OEM renewal cost.
How is TPM more cost effective than OEM contracts?
Consolidating multiple vendors under one agreement, extending hardware life and avoiding premium OEM renewals usually lowers total maintenance cost while keeping service levels intact.